Privacy Policy

Last updated: 10/18/2023

Thank you for choosing Ajelix (“we,” “our,” or “us”). We take your privacy and data security very seriously. This Privacy Policy outlines our practices regarding the collection, use, and protection of your data. By using our website at ajelix.com and the user portal at portal.ajelix.com, you agree to the terms presented in this policy.

To provide and improve our services, we collect various types of information, including:

• User Account Information: When you create an account with us, we may collect personal information such as your name, email address, and relevant details.
• Contact Information: We collect information you provide to us for communication and support purposes.
• Usage Data: We gather data related to your interactions with our services and how you utilize them.
• Payment Information (if applicable): If you make payments, we collect the necessary payment details for billing purposes.
• Communication and Support Data: We retain records of your communications with us and any support inquiries.
• Cookies and Tracking Technologies: We employ cookies and other tracking technologies to enhance your user experience. You have the ability to manage your cookie preferences.

The information we collect serves various purposes, including:

• Account Management: We use your information to manage your user account and provide the services you’ve requested.
• Service Improvement: To better understand how our services are used and to make improvements based on user feedback.
• Customer Support: We collect data to provide you with assistance when you contact us.
• Billing and Payments: Your information is essential for processing payments and managing your billing account.
• Communication: We keep you informed about our services, updates, and relevant news.
• Legal Obligations: We comply with legal requirements and regulations as necessary.

Your data’s security is our paramount concern, and we have implemented rigorous measures to protect it, including:

• Encryption: We employ robust encryption protocols to safeguard data during transmission.
• Access Controls: Access to your data is restricted to authorized personnel only.
• Regular Security Audits: We conduct frequent security audits to identify and address potential vulnerabilities.
• Employee Training: Our employees are well-versed in data security best practices.
• Third-party Security Standards (if applicable): In the event of third-party collaboration, stringent security standards are maintained.

At Ajelix, we understand the paramount importance of data privacy and security. We are committed to ensuring that your personal information is treated with the utmost care and transparency.

Our platform may provide integration opportunities for third-party add-ons that are designed to enhance your experience. These add-ons may, at times, require access to your data to function effectively. We want to emphasize that we rigorously scrutinize these third-party partners to ensure they meet our stringent security standards and adhere to data protection principles.

• Data Access: Third-party add-ons connected to our internal API may access data, but rest assured that this access is limited to what is strictly necessary for their functionality. We do not share any personal information with these third parties without your explicit consent.
• Security Assessment: Before onboarding any third-party add-on, we conduct a thorough security assessment to evaluate their practices and ascertain that your data remains secure.
• Data Minimization: We believe in the principle of data minimization. We only share the minimum amount of data necessary for these third-party add-ons to operate effectively.
• Google Sheets™ Add-On:
  Ajelix’s use of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.

We want to make it unequivocally clear that we do not use your data for the training of AI models. We uphold a strong commitment to data ethics, ensuring that your information is not utilized in any manner that could compromise your privacy or security. Your trust in us is of paramount importance, and we will not jeopardize it by engaging in AI model training using your data.

We are dedicated to safeguarding your data and ensuring that it is not used for any purpose beyond the scope of the services we provide. You can be confident that your personal information is not shared, sold, or otherwise disclosed to third parties for any reason.

If you have any concerns or require further clarification on our data sharing practices, please do not hesitate to contact us at [Insert Contact Information]. Your data security and privacy are our top priorities, and we are here to address any questions or concerns you may have.

At Ajelix, we maintain a clear and transparent data retention policy designed to ensure that your personal information is stored for only as long as necessary to fulfill the purposes for which it was collected. Our approach to data retention aligns with industry best practices and legal requirements.

We adhere to the principle of data minimization, which means we only retain your data for the specific purposes for which it was collected. This includes, but is not limited to, the provisioning of our services, managing your account, addressing support inquiries, and complying with legal obligations.

In some cases, we may be required to retain your data for a longer period to meet legal and regulatory requirements. We will always ensure compliance with applicable laws while retaining your data.

You have the right to request the deletion of your data at any time. If you decide to do so, please contact us, and we will promptly take the necessary steps to erase your data from our systems in accordance with our data retention policies.

Our commitment to responsible data retention underscores our dedication to your data privacy and security. If you have any questions or require further information about our data retention practices, please feel free to reach out to us at support@ajelix.com.

Shall we continue with the next section, or do you have any revisions or additional information to add to this section?

To enhance your user experience, we employ cookies and tracking technologies. You have the ability to manage your cookie preferences through your browser settings.

You have specific rights concerning your data, including the right to access, correct, or delete your data. Please contact us for assistance.

We may periodically update this privacy policy to reflect changes in our practices. We will notify you of such changes through our website or via email.

For privacy-related inquiries or concerns, please do not hesitate to contact us at support@ajelix.com.

This privacy policy will be diligently enforced to safeguard your data and privacy.

Under the CCPA, among other rights, California consumers have the right to:

Request that a business that collects a consumer’s personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.

Request that a business delete any personal data about the consumer that a business has collected.

Request that a business that sells a consumer’s personal data, not sell the consumer’s personal data.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.