Welcome to our
Legal Center

Transparency is how we earn trust

We build AI for organisations that handle sensitive data, so we hold ourselves to a high standard of openness. Here you’ll find every policy that governs how we operate, how we protect your data, and what we expect from each other, written to be read.

Questions about any of these documents? Contact our team.

Documents


Terms and conditions

Terms of Service

The agreement that governs your use of Ajelix products and services.


Acceptable Use Policy

What you can and can’t do with our platform, so it stays safe and fair for everyone.


Refund Policy

When and how you can request a refund.

Data protection and privacy

Privacy Policy

What personal data we collect, why we collect it and how you control it.


Data Processing Agreement (DPA)

How we process data on your behalf, in line with GDPR.


Subprocessors

The third parties that help us deliver our services, and where they operate.


Cookie Policy

How we use cookies and how to manage your preferences.


Google API User Data Policy

How we handle data accessed through Google APIs, in line with Google’s requirements.

Security

Security

How we protect your data, our infrastructure and our platform.


Need something that’s not listed?

Enterprise customers can request security documentation, custom DPAs, and compliance details.

Contact our team → support@ajelix.com

Last updated: October 6, 2026