This policy covers subscription purchases for the Ajelix platform made via ajelix.com. Enterprise customers purchase under custom contracts; refunds for enterprise follow those contracts. It is part of the Terms of Service. “Consumer” means a natural person acting outside a trade or profession; “business customer” means everyone else.

• If you are an EU consumer, you have the right to withdraw from the purchase within 14 days of subscribing, without giving a reason. The following rules implement the statutory provisions on digital services and are designed so that the Service cannot be used and then fully refunded.
• Immediate performance at your request: when you subscribe, you expressly request that we begin performance immediately. At checkout you acknowledge that (a) performance begins immediately and (b) you lose the withdrawal right once the Service is fully performed.
• When the Service is fully performed: the Service is fully performed when the billing period ends, or when the AI usage included in your plan for that period has been consumed in full, whichever comes first.
• Refund calculation on withdrawal: where performance has been partial, the refund is reduced by (a) the value of the AI usage already consumed, calculated at the standard per-usage rate of your plan, and (b) the platform fee for the elapsed portion of the billing period, calculated pro rata by days. If these deductions equal or exceed the amount paid, no refund is due.
• How to withdraw: email support@ajelix.com with a clear statement before the 14 days expire. Approved refunds are issued within 14 days of your notice via the original payment method.
• Annual plans bought by consumers: withdrawal within 14 days of each renewal, on the same terms.

Business customers can request a refund only if the Service was not used. Once resources have been spent and usage can be proven, no refunds are given — except:

• Service failure: if we fail to deliver — the product is materially unavailable, or support does not answer within the response target (48 business hours) — you may request a refund (pro-rata credit or refund of the affected period).
• Product change: if we make a change that renders the product not usable for you (Terms §16), you may terminate with a pro-rata refund of prepaid, unused fees.
• No mid-term cancellation: subscriptions run to the end of the paid term (Terms §5).

• On withdrawal, the refund is reduced by the value of AI usage already consumed (per-usage rate) and by the platform fee for the elapsed portion of the billing period (pro rata by days); if the deductions equal or exceed the amount paid, no refund is due.
• Usage credits / included usage do not roll over (Terms §4). Consumed usage is never refundable.
  
  

If you subscribed via the Google Workspace Marketplace (AI Agent for Work), refunds and cancellations follow Google’s Marketplace rules for that purchase.

SIA AJELIX, reg. no. 40203482950, Peldu iela 7, Jelgava, LV-3002, Latvia | support@ajelix.com

Email support@ajelix.com from your account email with your order/invoice number, or cancel in your account settings and follow the refund prompt. Decisions within 5 business days; refunds processed within 10 business days of approval, to the original payment method.

We may refuse refunds for fraud, abuse (e.g. repeated subscribe-refund cycling), or where processing is impossible by law.